Examples of Event Types
The ITIL® event management process defines three event types: informational, warning and exception. In this post, I will discuss the different event types and give real-world examples of each.
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First– and Second-Level ITIL Event Correlation
The event management process as defined in the “ITIL Service Operation” book includes two types of correlation as part of its activities. These two types of correlation are first-level and second-level.
Read moreUnderstanding the Objectives of the Event Management Process
A strong event management process that is able to detect changes of state throughout an organization’s IT environment is a key aspect of a complete suite of service management processes. Event management ultimately helps an organization maintain control through an understanding of the state of things, and how the state of those things changes in an IT environment.
Read moreThe Importance of Policies for Event Management
Event management, although theoretically different, is fundamentally what most IT organizations refer to as “monitoring.” Monitoring an organization’s environment to determine whether important assets are in the state they should be, and knowing when that state changes, is a very important activity that many organizations spend significant portions of their budget doing.
Read moreUnderstanding ITIL Service Continual Service Improvement
In my last blog post I discussed three of the most important parts of the ITIL® Service Operation book. In this post I will give the same treatment to the ITIL Service Continual Service Improvement book.
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