Understanding ITIL® Service Operation
In my last blog post I discussed three of the most important parts of the ITIL® Service Transition book. In this post, I will give the same treatment to the ITIL Service Operation book.
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Understanding ITIL® Service Transition
In my last blog post I discussed three of the most important parts of the ITIL® Service Design book. In this post I will give the same treatment to the ITIL Service Transition book.
Read moreUnderstanding ITIL® Service Design
In my last blog post I discussed three of the most important parts of the ITIL® Service Strategy book. In this post I will give the same treatment to the ITIL Service Design book.
Read moreQ&A: Understanding the Difference Between Incident Management and Problem Management
Attendees of our webinar “Understanding the Difference Between Incident Management and Problem Management” had a lot of great questions for the webinar host, Global Knowledge ITIL course director and ITIL expert Michael Scarborough. So great, in fact, we decided to share them, along with Michael’s great answers.
Read moreUnderstanding ITIL® Service Strategy
The “ITIL® Service Strategy” book is likely the most important of the five ITIL core books, however, it is also chock full of things that most organizations and service management professionals will never encounter. In this blog post I describe the three most important aspects of the ITIL Service Strategy book.
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