As a computer user, have you ever thought about how well your information technology (IT) department supports you? Would you rate them as doing a great job, an OK job or do you wish you had someone else to do the job?
Read moreThe first thing I noticed on the floor of HDI 2015 in Las Vegas was the people. Of course there were lots of them, it’s HDI after all, in Las Vegas and the Mandalay Bay! But these attendees were different. What I immediately noticed was the lack of large bags stuffed with tchotchkes. They didn’t seem to be on the stereotypical trade show mission of gathering t-shirts. Indeed, I saw only a couple of booths laden with squeeze toys and other free promotional items typically dispensed at trade shows, conventions and similar events.
Read moreIT service management, as defined by ITIL, is a complex topic that takes individuals years to master. Consisting of five core books with each book focusing on a specific stage of the lifecycle approach to service management, ITIL is very detailed and at times can be difficult to understand.
Read moreITIL provides numerous best practices that help organizations establish, manage and maintain accountability, boundaries and consistency (the ABCs) in an organization, resulting in increased quality and cost-effectiveness. This blog post will describe the concept of boundaries.
Read moreService management, as defined by ITIL® (formerly the Information Technology Infrastructure Library), is a complex topic that takes individuals years to master. While individuals may have difficulty mastering all aspects of the ITIL framework, organizations often have significant difficulty understanding how the ITIL best practices fit into their environment. ITIL consists of five core books, with each book focusing on a specific stage of the lifecycle approach to service management.
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