BYOD. Yes, it sounds like something that should be included on a party invitation. But to your IT team, BYOD is anything but a tasty beverage because it requests people to Bring Your Own Device. According to a Gartner study, 38 percent of companies expect to stop providing devices to workers by 2016. This means the purchasing decision will potentially be in your hands.
Read moreAs social media systems and services like Yammer, IBM Connections, Facebook and Twitter are now replacing IT service desks, it’s wise to consider which approaches are best for social media technical support.
Read moreAs IT evolves from craft to process to service integration — new jobs, new roles and new functions emerge. The current move toward mobile, cloud, apps or app-like data interfaces provided by XaaS vendors will create the need for IT people who understand essentially every part of the information technology ecosystem. To fill the new roles, IT people will have to know the technology, understand the services, create relationships with service providers, know the contract support language, and grasp the underlying architectures that connect a multitude of vendors into one shared interface.
Read moreLet’s face it, Facebook is by far the most popular mobile app, with Instagram and Twitter not too far behind. It’s not surprising that these social media sites have become a prime location for end users to voice their technical questions and frustrations or reviews of organizations, brands, products or even your IT service desk.
Read moreConsider any service industry such as teaching, banking or restaurants. Each of these industries has its unique set of challenges – not only in its industry but also as an organization’s maturity grows. For example, as a restaurant grows from a neighborhood eatery to a national chain, the ways of working must become more formalized. This formalization enables the restaurant to be more consistent in its delivery of services and, hopefully, to be more profitable.
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