If you want to be a rock star in IT, forget those words. Today’s successful IT team is not a collection of stars or star wannabes. Today’s successful IT teams are collections of people who broadly understand what each person is doing while narrowly focusing on their own tasks to support the team’s goals and the overall organization direction.
Read moreWhat should be invoked if a normal change fails?
Read moreAs IT organizations strive to provide more value to the ever-evolving nature of business, the ITIL Foundation course has become very popular, because it covers the concepts of managing IT as a set of services.
When students take the ITIL Foundation course, they often leave the classroom excited about how they can adjust the way they work to help the business meet its needs. Many times, this excitement is coupled with the desire to act immediately to show what they’ve learned from the course. This desire for immediate action can often produce negative results.
In this series, we’re taking a look at some of the common mistakes people make after they complete their ITIL Foundation course.
Read moreAs IT organizations strive to provide more value to the ever-evolving nature of business, the ITIL Foundation course has become very popular, because it covers the concepts of managing IT as a set of services.
When students take the ITIL Foundation course, they often leave the classroom excited about how they can adjust the way they work to help the business meet its needs. Many times, this excitement is coupled with the desire to act immediately to show what they’ve learned from the course. This desire for immediate action can often produce negative results.
In this series, we’re taking a look at some of the common mistakes people make after they complete their ITIL Foundation course.
Read moreAs IT organizations strive to provide more value to the ever-evolving nature of business, the ITIL Foundation course has become very popular, because it covers the concepts of managing IT as a set of services.
When students take the ITIL Foundation course, they often leave the classroom excited about how they can adjust the way they work to help the business meet its needs. Many times, this excitement is coupled with the desire to act immediately to show what they’ve learned from the course. This desire for immediate action can often produce negative results.
In this series, we’re taking a look at some of the common mistakes people make after they complete their ITIL Foundation course.
Read more