Service measurement

IT Service Measurement’s Customer-Centric Paradigm Shift

September 8, 2016 Michael Caruso Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

In the past, most IT organizations focused their service measurements on the underlying technology that was in the data center. Those are the servers, network devices, and applications that support the delivery of services. When a device went down, and an application failed or performance degraded, IT worried about getting that device back up and running, so they could move on to the next technical issue.